Terms & Conditions
Last updated: August 17, 2026
These Terms & Conditions govern your use of the Import Refund Center website and any request you submit through it. This site is an advertisement for a private service. By using the site or submitting the form, you agree to these terms and to our Privacy Policy.
A private commercial service
Import Refund Center is not affiliated with, does not represent, and is not endorsed by the United States government, U.S. Customs and Border Protection, ACE, or any other government agency. Submitting this form does not file a protest, refund claim, or any other action with a government agency. We do not collect government fees on behalf of any agency.
No guarantee of results
Submitting a request does not mean you qualify for a refund, that a claim will be filed, or that any particular outcome will occur. Any review, estimate, or follow-up discussion is informational unless and until you enter a separate written agreement with us.
Your information
You agree that the information you provide is accurate and that you are authorized to submit it. You authorize us to contact you by phone, email, or text — including autodialed or prerecorded calls and messages — at the numbers and addresses you provide, about your request and related services. Consent is not required to submit a request.
Use of the site
You may use this site only for lawful purposes and only to request information about our services. You may not misuse the form, attempt to disrupt the site, or submit information on behalf of someone else without authority.
Limitation of liability
To the fullest extent permitted by law, Import Refund Center and its owners, employees, and partners are not liable for indirect, incidental, special, or consequential damages, or for lost profits, arising from your use of this site or from any follow-up conversation after you submit a request. Our total liability for any claim related to this website will not exceed $100.
No professional advice
Content on this site is not legal, tax, customs, or accounting advice. You should consult your own advisors before making decisions about tariff claims or import compliance.
Changes and termination
We may update these terms or discontinue the site at any time. The “Last updated” date will change when we revise them. Continued use after an update means you accept the new terms.
Contact
Questions about these terms can be sent using the contact information you receive after submitting a request, or as otherwise posted on this site.