Privacy Policy

Last updated: August 17, 2026

Import Refund Center (“we,” “us,” or “our”) is a private company that provides information and assistance related to potential tariff refund claims. We are not affiliated with, do not represent, and are not endorsed by the United States government or any government agency. This policy explains how we collect, use, and share information when you use our website or submit a request.

Information we collect

When you submit the request form, we collect:

• Contact details, including first name, last name, company name, phone number, and email address
• Answers you provide about importer-of-record status, ACE account access, and estimated claim size
• Technical data such as browser type, device information, and timestamps associated with your submission

How we use information

We use this information to:

• Review your request and determine whether we can assist you
• Contact you by phone, email, or text about your request, including with an autodialer or prerecorded messages where permitted
• Operate, secure, and improve our website and services
• Comply with legal obligations and prevent fraud or abuse

How we share information

We may share your information with service providers who help us host this site, process submissions, or contact you. We may also share information if required by law, to protect our rights, or in connection with a business transfer. We do not sell your personal information as that term is commonly understood.

Communications

If you submit the form, you agree we may reach you using the contact details you provide. You can ask us to stop marketing texts or calls at any time by following the instructions in those messages or by contacting us. Transactional or service-related follow-up about a request you already submitted may still occur as allowed by law.

Retention and security

We keep information only as long as needed for the purposes above, unless a longer period is required by law. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. Depending on where you live, you may have additional privacy rights. To make a request, contact us using the details on this site.

Not a government website

This website is a commercial advertisement for a private service. It is not a U.S. government, CBP, or ACE website, and submitting this form does not file a claim with any government agency.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you accept the revised policy.